Working for a business in Cardiff with great company benefits, Brook Street have an exciting opportunity for a Motor Claims Technician on a Full Time basis. Responsibilities We are recruiting for an Experienced Motor Claims Technician to join the Claims team in Cardiff. You will need experience in dealing with insurance claims. Duties Working within our busy office in Cardiff, our Motor Claims Technicians are given full responsibility for each individual motor insurance claim they deal with. We are looking for motivated individuals with excellent customer service skills to work on our Motor claims department. Being the contact for all parties following an incident we are looking for a claim, empathetic and reassuring manner to guide the caller through the claim details. This call is where the claims journey begins. You will be expected to gather all the accident information that is available, make an initial decision of liability and start the claims process by appointing relevant suppliers where necessary. It is essential that we ensure the customer is clear on the claims process and their expectations are managed right from the outset. Therefore experience within motor is vital. However, we will ensure that you have the relevant training to do the job and ensure that any questions and support you need whilst in this role are fulfilled. You can expect a structured approach to career progression whereby you can move towards career aspiration by working towards new roles within Motor as well as the wider business. We are looking for individuals who are reliable, pro-active, positive thinking to join our team to help drive forward our processes and performance for our clients. If you are someone who enjoys responsibility, who is looking for a long term career, who can work individually but also as part of a team and can also deliver excellent service delivery for our customers then this is a role for you. Claims can range from third party Liability through to Personal Injury and Total Loss, but we`ll give you the training and knowhow to indentify the nature of each claim, how to gain as much detail as possible from the claimants and the best course of action to take for our valued customers and clients alike. The role will be at an entry level, so you may have had a taste of handling claims or a healthily appetite to progress your career within this field Required essential experience skills and qualifications The successful candidate must have the following skills to be considered for this role A working knowledge of the Principles of Motor Insurance Already experienced within the claims arena, you`ll have the ability to identify suspicious information and apply correct procedures to avoid fraudulent claims, identify and evaluate evidence. Additionally, you`ll answer routine correspondence, deal with incoming calls, issue client updates and maintain diary processes. Working knowledge of MS Word Why apply for this role? As well as an attractive salary and the following benefits for their staff. Great Office environment Development & Progression opportunities Great city centre location Please contact Darryl Young in our Cardiff Business Hub or click Apply Now! Why apply through Brook Street? We are working on behalf of one of our trusted clients for this vacancy. Brook Street first opened its doors in 1946, founded by single mother Margery Hurst who set to work with little more than an idea and a drive to succeed. Her ambition was clear; following the end of World War 2 to deliver a quality recruitment service and to supply London with talented temps. Over 70 years later, our founder's drive remains ingrained in the way we work. We've grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today. Your application will be treated in confidence and we will discuss this opportunity with you in depth. As part of our service to candidates, we will meet you and offer free pre-interview advice. If this opportunity isn't for you, please contact us to discuss opportunities that may be of interest to you.