Fault Call Assistant

Our client based in the Pentwyn area of Cardiff is looking for a Fault Call Assistant to work in their Contact Centre as part of a small and busy team, if you have the skill to remain calm under pressure be patient and diplomatic when handling customer situations and have a natural enthusiastic personality then you could be part of this company. You will be providing telephone and email service for the contact centre. Co-ordinating field service engineer visits to customer sites Update and maintain the company database You will be working 37.5 hours a week between the hours Monday to Friday of 8am - 7pm worked on a rota basis of 8am - 4.30pm, 9am - 5.30pm and 10.30am - 7pm and working approx. 1 weekend in 3, hours of 8am - 5.30pm Saturday and 9am - 5pm Sunday (weekend working paid at an overtime rate) Benefits include: Onsite Parking Private Medical Insurance Childcare vouchers 23 days holidays plus stats Plus much more Experience of dealing with customer enquiries within a contact/call centre is needed along with good computer skills plus being an outstanding communicator and team player. Apply now

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Job Overview

Date Posted:

Posted 3 weeks ago

Expiration Date:

04/04/2020

Location:

Cardiff, Wales

Salary:

Up to £17000 per annum + onsite parking

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