Business Analyst

LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTM — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit.

Job title: CRM Business Analys

tLocation: London, UK (Hybrid

)Duration: Permanen

t
Job Summar

y:We are seeking a detail oriented and strategic Business Analyst CRM to join our team The ideal candidate will bridge the gap between business needs and technical solutions ensuring our CRM systems Salesforce Dynamics or equivalent deliver maximum value This role involves gathering requirements analysing processes and collaborating with stakeholders to enhance customer relationship management capabiliti

es
Qualificatio

• ns:8 years of experience as a Business Analyst preferably in CRM dom
• ainHandson experience with CRM platforms Salesforce Microsoft Dynamics HubSpot or simi
• larStrong analytical problemsolving and documentation ski
• llsExcellent communication and stakeholder management abilit
• iesFamiliarity with AgileScrum methodolog

ies
Key Responsibilit

• ies:Requirement Gathering Anal
• ysisEngage with stakeholders to understand business needs and translate them into CRM requirem
• entsDocument functional and nonfunctional requirements user stories and acceptance crit
• eriaConduct gap analysis between current CRM capabilities and desired outc
• omesCRM System Enhancem
• entsCollaborate with developers architects and QA teams to design and implement CRM solut
• ionsSupport customization configuration and integration of CRM platf
• ormsEnsure CRM workflows align with business processes and compliance stand
• ardsStakeholder Collabora
• tionAct as a liaison between business units IT and ven
• dorsFacilitate workshops demos and training sessions for endu
• sersProvide ongoing support and guidance to stakeholders on CRM best pract
• icesData Repor
• tingDefine data requirements and ensure data integrity within CRM sys
• temsDevelop dashboards reports and KPIs to support business decisionma
• kingIdentify opportunities for automation and process optimiza
• tionTesting Quality Assur
• ancePrepare test cases and support UAT User Acceptance Tes
• tingValidate CRM enhancements against business requirem
• entsEnsure timely resolution of issues and def